Returns

 

We want you to be completely happy with your purchase. If for any reason you are not satisfied, please reach out to us. Either come back to the store or call/email us. We will be happy to help you find something else or provide you with a refund/store credit.

 

In Store Exchanges or Refunds

We accept returns/refunds (or exchange) in the manner it was paid within 7 days with receipts and original packaging. After 7 days and within 30 days of original purchase we will issue an exchange or store credit. Item(s) must be unused, returned with the original packaging intact, with original tags attached and is subject to the approval of our staff.

We cannot accept returns without receipt/gift receipt.

Discounted/Sale items are always final sale, no refunds/exchanges whether your receipt has been stamped final sale or not.

 

Online Exchanges or Refunds

Online purchases can be sent back to us for a refund/exchange within 7 days of receiving your order, Item(s) must be unused, returned with the original packaging intact, with original tags attached and is subject to the approval of our staff.

Sale items, jewellery, cosmetics, hair accessories and shipping/delivery fees are final sale and non-refundable. Customers are responsible for returning the item(s) at their own expense.

Discounted/Sale items are always final sale.

We appologize, at this time we do not provide a pre-paid return label to return your package.

 

Gift Exchanges

As returns can only be refunded in the manner it was paid we only accept exchange/store credit for all returns of gifted items. We will accept exchange of gifted items within 30 days of the date on the receipt with the gift receipt or original receipt. Item(s) must be unused, returned with the original packaging intact, with original tags attached and is subject to the approval of our staff.

We cannot accept returns without receipt/gift receipt.

Discounted/Sale items are always final sale, no refunds/exchanges whether your receipt has been stamped final sale or not.

 

Christmas Holiday Gift Exchanges

Christmas Gift Receipts are treated the same as regular returns of gifted items. we only accept exchange/store credit for all returns of gifted items and gift receipt or original receipt will be required. We cannot accept returns without a receipt or gift receipt. Items given with a Christmas Holiday Gift Receipt may be exchanged up to January 7th. Item(s) must be unused, returned with the original packaging intact, with original tags attached and is subject to the approval of our staff. Holiday themed merchandise becomes final sale within 14 days of the holiday (please see our Seasonal Holiday Items Return Policy below), so if a Christmas themed item is given as a gift, it will be final sale.

Discounted/Sale items are always final sale, no refunds/exchanges whether your receipt has been stamped final sale or not.

 

Seasonal Holiday Items Return Policy

All holiday themed merchandise (Christmas, Easter...) becomes final sale within 14 days of the holiday, regardless of when it was purchased. The holiday return policy supersedes all other return policies, as such, a themed item may become final sale whether your receipt has been stamped final sale or not, and may shorten or null the regular return policy.

Discounted/Sale items are always final sale, no refunds/exchanges whether your receipt has been stamped final sale or not.